Top of the World , Moab Utah

Top of the World , Moab Utah

Top of the World , Moab Utah

I love travel and exploring the world.

From the bustling streets of NYC to the rugged trails of Moab, I love exploring new places with my family. Whether navigating cityscapes or off-roading in the great outdoors, adventure fuels my creativity and passion for life.

Maybe that's why I enjoy UX so much. It's all about creating delightful experiences.

Maybe that's why I enjoy UX so much. It's all about creating delightful experiences.

Maybe that's why I enjoy UX so much. It's all about creating delightful experiences.

↘ Experiences

Team Accomplishments: Driving Innovation Across Industries

My teams and I have successfully designed and launched impactful projects across a range of industries, delivering solutions that enhance user experience, drive business results, and foster customer loyalty. Here are some highlights:

  • Amazon: Developed a multi-format, year-in-advance gift card ordering experience, simplifying gifting for customers and streamlining fulfillment for Amazon.

  • Amazon: Launched personalized Product Gift Cards, helping reduce returns and enhance the gifting experience.

  • Amazon: Integrated Pay with Points in partnership with American Express, offering a flexible checkout option for customers.

  • Walmart: Designed and deployed their Ad Tech platforms from 0 to 1. Sponsored, Display, in-store, Brand Shops, etc.

  • Walmart: Built the new Supplier One portal giving our suppliers a single place to do work and grow their businesses.

  • EA Games: Led design for Swtor.com, strengthening customer loyalty, enhancing eCommerce functionality, and bolstering account security.

  • PayPal: Created the X.commerce eCommerce platform, enabling seamless transactions for merchants and consumers.

  • PayPal: Designed a mobile inventory scanning app for Android and iOS, boosting operational efficiency for small businesses.

  • General Motors (GM): Developed the Urban Active Ride Share mobile and responsive web experience, supporting a new urban mobility initiative.

  • GM: Designed a parts and accessories eCommerce platform, modernizing online sales and improving accessibility for customers.

  • GM: Created the Cadillac Interactive Kiosk, enhancing in-showroom experiences with cutting-edge interactive design.

  • GM: Developed responsive websites for Brazilian dealers, ensuring a cohesive, localized digital presence.

  • GM: Designed the Online Service Scheduling platform, integrating web and in-car infotainment scheduling to streamline service for GM owners.

  • Capital One: Designed and prototyped an innovative, user-centered banking website to improve digital engagement.

Project Modernizations: Elevating Legacy Experiences

In addition to new designs, my teams and I have modernized key platforms, bringing them up-to-date with best practices and user expectations:

  • One Technologies: Redesigned UK enrollment flow, boosting conversion rates by 20% through optimized user experience.

  • PayPal: Led the full redesign of Magento, from admin interface to front-end, delivering a more cohesive and efficient platform.

  • GM: Transformed GMCertified.com into a responsive, mobile-friendly site, enhancing accessibility and usability for customers.

Balancing my career with raising three amazing kids, I’m also a certified rescue diver and a frequent UX conference presenter.

Copyright © 2024

Copyright © 2024

Copyright © 2024